Messaging and answering requests
Once your SmartBots bot is setup, you have access to EasySupport's core, answering IMs and notecards from Primeasy.
Written By Luke Rowley
Last updated 5 days ago
Each conversations can be assigned to a manager, which you can add from your Settings. Custom labels can also be applied on conversations
Creating a new conversation and answering to messages is reserved to brands with a paid subscription. With a free subscription, you can only read messages and notecards.
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